Partly it has great practical value – you can wrap it around you for warmth as you bound across the cold moons of Jaglan Beta; you can lie on it on the brilliant marble-sanded beaches of Santraginus V, inhaling the heady sea vapours; you can sleep under it beneath the stars which shine so...

You can read the first part of Danielle's experience with Clarisonic here ... Today she tells us her final verdict on the product! Week 2 If you've ever tried microdermabrasion you'll know what I mean when I say I look in the mirror and notice my skin looks noticeably brighter, as though...

In an earlier post on value arguments for tech comm, I mentioned that in 2018, I plan to explore some innovative ways to simplify complexity so that I can deepen the value I provide to users. To host this content, I created a new section on my site called "Simplifying Complexity." So far I've...

Son as part of their presentation at NYC Fashion Week 2011. The Track. The Train. The Traveler. Equal parts documentary and social experiment, the 15-minute piece focuses on three subjects (a carpenter, an artist, and a filmmaker) confined to a sealed 10-by-16-foot room for a total of 36...

: This is part III in a three-part essay. Read the previous section, Part II: Past research on tech writer value before diving in here. Now that we've explored some of the research on the topic of a technical writers' value, let's move toward the first part of our argument: Documentation...

However, information flow alone is too tenuous of a value to attribute to technical writers and probably applies only to large organizations. (Part IV) Content experience — influencing the content across all touchpoints in the customer's journey — is another area where tech writers can add...

, and the task doesn't entirely connect in with the technical writers' main skillset, which involves content development. How can we marry the idea of information flow with the technical writer's strength of content development? This brings me to the next idea station in this essay: Content...

In the end, establishing value doesn't mean selecting one direction and ignoring the others. All of these directions are complementary and help you increase the value of documentation. Increasing information flow and looking at all content across the customer experience are essential...

complexity can only be achieved by leveraging many perspectives across groups; thus, focusing on simplifying complexity will also achieve goals around enabling information flow and improving the customer experience. Note: This is part VI in a seven-part essay. Read the previous section,...

around the value issue, and their first response was to suggest that I start measuring ROI because that's the only language business managers speak. Imagine an attempt to actually measure ROI of tech docs. In a perfect experiment, suppose we have a new complex project we're releasing, and...

 

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