in and trust the staff to give you excellent service and take care of your needs. FSB readers, there is one destination that is so near and dear to my heart that I'm going to give them a whole post of real estate to talk about their must-have brands... Get yourself to the Nordstrom Beauty...

I only bought your sweaters, t-shirts, button shirts, shoes, you know, the real stuff. Now I know that you produce low quality products, have abhorable customer service, and I recommend anyone who reads this article to not waste their money at Louis Vuitton. If you are looking for a good pair...

This week, I finally had time to hop down to Miami, but it was last-minute and I didn't let the customer service rep know I was headed down at the time. Though the customer service rep had set up a time with me and someone to meet in the store, the day I went no one expected me. However, I...

To my amazement, the pleasant Customer Service staffer I talked to, Nancy, sent the liner for free with a little note saying, "I hope you can still use this." It's official: L.L. Bean has me as a customer for life. See what a little generosity can garner, Corporate America? –Rima Vesilind

" "Bots, Messenger and the Future of Customer Service" (Tech Crunch) "Bots can help with customer service. They can gather information for the eventual interaction with a human rep, understand exactly what happened and what the consumer wants and even be empowered to solve basic issues,...

) My purchase didn't require anyone to go above or beyond to source a product or to solve a ridiculous problem, just like most boutique visits don't require any customer service gymnastics. All of the little stuff, though, was handled perfectly. When they didn't have my size in stock, I was...

A couple of years ago, I ordered three pairs of shoes from Nordstrom, which had supposedly been delivered but weren't on my doorstep when I looked (I imagine it was stolen). I called Nordstrom, and without having to ask, the customer service representative offered to overnight replacements...

Why? Excellent customer service and a cool selection of the season's must-haves that are as fab as they are affordably-priced - like these brightly-colored tops in shimmery gemstone hues for a very non-gemstone $29! "We were young when we moved here from Rio De Janeiro, and our parents...

We have already seen customization services like Prada offering to put two golden initials on the soles of tailor made Prada stilettos. However Valentino's bespoke service rocks with the option of using studs to personalize handbag, shoes or accessory with an uber-exclusive signature. All...

You know as someone who browses internet sites often and kinda almost has an order coming my way a little more often than I'd like to admit, I get really annoyed when things are consistently inconsistent. It PAINS me especially when it's a brand I like but their customer service SUCKS. Funny...

 

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